I want to cancel my grocery order
Our cancellation policy:
You can cancel orders from Supermarkets and Specialty stores if your delivery is more than 2 hours away.
If you have used a reward, it will be removed and you won’t be able to reuse it. This also applies to orders from multiple stores. This is because most rewards have a certain minimum spend that is calculated for the whole order.
For example, you have ordered from 2 stores, Store A and Store B, and have applied a PHP100 off PHP1000 reward to your order #11111. If you cancel your items from Store A, the reward will be removed from your whole #11111 order and you won’t get a discount on your Store B items.
If you cancel an order from one store, we release the pre-authorised amount within 48 hours of cancellation. If you have ordered from two or more stores, we only charge you for what is delivered and release the rest within 48 hours of delivery.
It may take up to 10 working days for the final amount to be reflected on your card statement.
We can’t cancel an order if:
- Your order is from a Supermarket or a Specialty store and delivery is in less than 2 hours.
- Your order is from a pop-up store (e.g., Christmas store, CNY store, etc.).
- When you order from a pop-up store or order a large quantity, we pre-order the items for you to make sure you get what you need. That’s why we can’t cancel these orders.
- Let us know if you have any questions with regards to our cancellation policy.