Return to honestbee
Back to Help page

What is the concierge fee?

Our concierge team works closely with your favourite supermarkets and specialty stores to provide you with the widest possible selection of fresh produce, quality supplies for your home and family and exclusive promotions. All on one, easy-to-use platform.

After you've placed your order, they are there every step of the way to ensure that it's handled by a trained shopper, your items are in good condition with suitable expiration dates, packed properly and delivered within the 1-hour time slot you want.

If along the way you need any help, our customer service is there to support you every day of the week from 9 am to 10 pm.

This small fee is for their expertise and continuous work to improve the service we offer you.

The concierge fee may differ from store to store. It’s easy to find out how much you are paying. Just use the “i” icon next to the concierge fee total before checking out.

Was this article helpful?
736 out of 976 found this helpful