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How does honestbee process payments?

Our checkout and payment processes are always done using a secure server connection. We use Transport Security Layer (TLS) with 128 bit encryption, the industry standard in secure server protection. Card data is never saved by us and is always transmitted securely to a PCI certified payment service provider to process the payment.

When you check out, your card will be deducted for the order amount. Any excess amount charged to your funding source due to replaced, out of stock or cancelled orders will be refunded in 24 to 48 hours. Please take note that the bank’s clearing policy may take up to 10 - 15 banking days.

After we have delivered your order, you’ll receive a final receipt email containing your:

* Order number
* Substitute or out of stock items
* Final order total

Pop-up stores (E.g. Mother’s Day store, CNY store, etc.) are an exception. We charge your card when the order is placed.

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